Return & Refund


MERIEL offers returns and exchanges under the terms and conditions set forth in this policy. 

  • Damaged in shipment
  • If you receive your product and it has been damaged during shipment, please email us at within 14 business days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

  • Important conditions for return & exchanges
  • Please note that you can return and exchange a product on the fulfilment of certain conditions set forth in this policy. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

    • Please keep in mind that returns will only be accepted if all original tags are still intact." As a result, you should not remove this protective gusset piece and hang tags until you are completely satisfied with the fit. Garments cannot be returned unless this sticker or/and hang tags are present.
    • The product shall be in unused and original condition
    • You shall inform about the return of the product to us within a period of 10-15 business days;
    • You shall not accept any open box deliveries;
    • The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.
  • Refunds
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.